Building up a tolerance

Yesterday seemed like a slow day at the Helpdesk but when I looked at the numbers I saw that I took 76 calls. Not slow at all. In fact, looking over the past couple of months, my average call volume is 73 for a day.

And what is a worse commentary on the skewing of my perceptions was a look back at one of my earliest blog posts from 2004:

As of noon I have taken 42 calls, which is about the number I get on a normal day. 3.5 hours to go.

In four years, the call volume that I consider "normal" has nearly doubled.