Tuesday, March 13, 2007

Still springing

The stats compiled from yesterday show that the helpdesk took some 1,500 calls, 37% of which were Daylight Savings Time related. Again, we were all thankful that the worst of it was that the DST patches needed to be installed manually.

There is a definition of insanity variously attributed to Albert Einstein that says it is "the belief that one can get different results by doing the same thing." There were plenty of calls today from people who spent all of yesterday repeatedly setting their clocks ahead only to have the server set them back. These are the same people that reboot their machine over and over again hoping that the error they are having will mystically disappear or that the password that they just know is right will suddenly start working on the 5th or 6th try.

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