Monday, July 24, 2006

Disproportionate labor

A very busy day for me at the help desk. One call after another for a total of 97 calls. The entire Help Desk, 31 analysts, took 1,000 calls which works out to me doing nearly 10% of the work for being 3% of the staff. I'm doing the work of three analysts. Well, since two of the team leads each took one call and one actually took two calls, I know which three I'm doing the work of.

It's been three weeks since the new analysts started and I have yet to see any reduction in the workload. Had I still been training the way I think training should be done, they would be working and pulling their weight by now. Instead, I'm working my ass off and getting nothing for it.

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