Don't bother calling

The Bank has been encouraging employees that need to access systems from home to get the VPN software installed on their home PCs. Using remote desktop, they can then access their PC at work and do all the things they need to do.

For The Bank, it saves them the expense of buying these user's laptops. It also keeps them from spending any money on support. Note the document below that they are required to sign when they choose to use remote access:

In consideration of The Bank’s grant of access to the Remote Access System, you agree to the following:

1. The Bank will provide you with (i) software that will enable your use of the Remote Access System and (ii) documentation explaining how to install such software. The software and documentation are provided to you 'as is,' without any warranties, express or implied.

2. You are solely responsible for the acquisition of all equipment necessary to run the software and use the Remote Access System. The Bank will not be responsible if the software does not run properly on your equipment.

3. You are solely responsible for the acquisition of any services necessary to connect to the Remote Access System, including, without limitation, internet access or telephone dial-up services. The Bank will not provide such services.

4. You are solely responsible for the installation of the software. The Bank will not provide support in the event you have problems with the installation.

5. Your use of the software and the Remote Access System is at your own risk. The Bank will not be responsible if the software or Remote Access System directly or indirectly cause any damage to your equipment or to any other software installed on your equipment. You agree not to file a suit or make any claim against The Bank or otherwise seek damages from The Bank in the event any such damages occur.

6. You agree that you will not use the software or the Remote Access System in a manner that is inconsistent with any provisions of The Bank’s Electronic Media Policy, as set forth in the The Bank's Code of Ethics. This obligation applies whether or not you are an employee of The Bank. You agree to review The Bank’s Electronic Media Policy before using the software or the Remote Access System. The Bank's Electronic Media Policy is accessible via The Bank’s intranet. If you cannot access The Bank’s intranet, it is your responsibility to request a printed copy.

7. You agree that you will not use or install other unlicensed Bank software. Standard desktop products which licensed by The Bank and are also allowed to be installed on a home PC without an additional license are limited to: Lotus Notes, Sametime, and Symantic AntiVirus.

8. In the event any portion of these Terms and Conditions of Use is deemed to be unenforceable in its current form, such portion shall be enforced to the maximum extent permitted by law, and the remainder of these Terms and Conditions of Use shall remain in full force and effect.

So, to sum it up. . . use this software, use only this software but we're not going to help you use it, make sure it works, take any responsibility if it doesn't work or otherwise help you in any way.

Good luck. . . suckers.