Wednesday, October 10, 2007

As expected

So, Boss, how's that Voluntary After-Holiday Overtime working for you?

Not so well, apparently. The Helpdesk fielded 2380 calls yesterday, 1000 more than on a typical busy Monday or the typical day after a holiday Monday. I took 107 calls and at least three other analysts took over 100 calls as well. This is unprecedented. I don't recall any day ever when more than one person has taken 100 calls, to have four do so tells me that there isn't enough staff to handle the call volume.

I have every expectation that the day after Veteran's Day we will be returning to the Mandatory Overtime protocol.

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