Monday, January 16, 2006

Holiday Excitement

Working on a holiday when the bank and financial markets are closed is a mind-numingly boring experience. I had 6 calls by lunch and only one more in the afternoon. Given my typical call volume of around 50 a day it was good that I had a book to read.

A little investigation revealed that Team Lead D**** had neglected to send out the e-mail wherein he noted just who was supposed to be in today to everyone. The people who didn't get the e-mail came in and essentially made us well overstaffed with more than a dozen people logged in. I would say that it was six too many. All told, the Help Desk took a little over 100 calls when non-holiday Mondays pull in nearly 1200. Boredom compounded.

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