Monday, November 14, 2005

Two Minute Warning

Normally, training is done in about three weeks. The first week is split between classroom work and new analysts listening in on calls. The second week has the new analysts listening and transitioning to sitting in front of the pc and navigating the screens while an established analyst takes the call. The third week is the new analyst taking calls while the established analysts "ride shotgun" and can step in to help. When the 4th week rolls around, the new analyst is put at their own desk and is on their own.

We are now two weeks into this latest batch and they have been told they go on to their regular schedules tomorrow. Some of them have been taking calls with supervision but they simply aren't ready. You can see it in their eyes.

But the Corporate Overlords don't care. Feed them to the wolves. Get to work.

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