Non-Issue and Stupid Procedures

It turned out that my application problems of yesterday did not cause the a recurrence of the widespread outage my system caused on Friday. Good. I needed to reinstall the application. But, again, it's a poor design when a single workstation can hang up the entire system.

In other news, yesterday we had a number of people from the Financial Services group here to look over our shoulders. It gave me an itchy feeling of impending doom. Today, word comes down that we cannot open any tickets for any issue concerning the financial services group without first conferring with the Function Desk to make sure we are doing it right.

What idiocy is this? I understand that there are some people who make crappy tickets (some of them are Team Leads) but in those cases they need to be talked to. By requiring all of us to ask permission to open a ticket, we are treated like ignorant children. This is a common problem here. Management has always attempted to resolve things with this "shotgun" approach instead of addressing the individuals who aren't doing their jobs.

This is not the way that professionals are treated.