Wednesday, February 01, 2006

Failure to Communicate

New stupid policy today. We were handed an eight page packet of procedure that we have to post in our cubicles. Not just pinned so that we can reference them but each one pined up so that wer cas see them all at once. Now maybe, just maybe, if these were procedures that needed to be referenced often I could possibly imagine the utility of having them all visible and handy but all of them, not just some but all of them, are procedures that are rarely necessary. For at least half of them I have NEVER received a relevant call.

But seven of the eight were relevant to the Financial Services group, apparently still populated by people who feel that they are the MOST important part of The Bank and must be waited on hand and foot.

Hey, if The Bank thought you were THAT important, they wouldn't have liquidated your own private Help Desk and given the job to us.

Requiring that we all have these procedures posted in view in our cubicles is insulting to those of us who know what we are doing and will be ignored by those who already ignore the stacks of procedure related emails we already receive. And since I count myself among those who are insulted by treating us like children, I went into the Site Manager's office to say exactly this.

To his credit, he stood up to me this time. Usually, he just sort of takes my ranting and agrees with me. This time, he's got his feet to the fire. Each day, he's pulled into a meeting where the Financial Services people hold up every mistake by the Help Desk as a reason why the elimination of their own personal Help Desk should never happened. He's a political punching bag.

But when the other shoe dropped, I lost all sympathy.

It would seem that a long time ago, when his predecessor was still "in charge" and I was working my ass off over the summer, one of the trainees complained that I editorialized about one of the team leads . (You can guess who. I've mentioned him here often.) N***, the new Site Manager and someone who I had previously thought was forthright and honest, revealed to me that he learned of this and decided that "it was not his place" do let me know.

This is my fucking career, we're talking about here. If someone is making claims or accusations about my performance, it is management's responsibility to address the issue. By sitting on this, I was denied either the opportunity to defend myself from unfounded accusations (which I wouldn't do because they happen to be true) or amend my behavior. By keeping me in the dark, I can only continue on the way I have been. I can only be led to conclude that my not being involved in the current training cycle was part of the diciplinary action that was meted out in absentia. I was told that this wasn't the case but the secret was kept from me for the better part of a year. Why should I believe you?

I told him, "N***, I thought you were better than that."

What we have here is a failure to communicate.

It's nothing new. I have said for years that Management at the Help Desk has failed to address issues in a direct manner. They make broad policies and mandate that everyone follow them when, in fact, there are a handful of individuals that need remedial training or to be pulled into the office and told to shape up. I have told Site Managers, Team Leads and the Ops Manager this to their faces. Now, I am one of those people that needed to be pulled into the office and they didn't have the guts to address the issue head on.

Spineless, selfish bastards.

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