Thursday, December 15, 2005


A user called for an update on a ticket she opened two days ago but had yet to receive any response from Second Level Support. It turns out that I had been the one to open the ticket in the first place. I did my standard spiel for updating a ticket and sending "an electronic butt kicking" back up to support to remind them that the issue was still waiting out there unresolved.

After saying my good-byes, I could hear the user comment to a coworker before the handset reached the cradle:

"He is so nice"

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