From the Department of Redundancies Department

I got a call today on a notes issue and while looking in out ticket database for similar occurances, I came upon this gem of a ticket. (It has been edited only slightly)

16:12 USER IS WORKING IN NOTES AND WHEN SHE IS
      WORKING IN NOTES SHE WILL RECIEVE MESSAGE
      YOU HAVE EXCEEDED MAXIMUM AMOUNT OF
      MEMORY SEGMENTS, AND NOTES WILL FREEZE UP
      CAUSING USER TO RESTART APPLICATION.
16:13 - REF TO NOTES
08:21 ERROR MESSAGE IS NOT FROM NOTES; USER NEEDS
      TO HAVE LOCAL TECH LOOK AT OS FOR POSSIBLE
      ROOT CAUSE.
08:24 REFERRING TO DESKSIDE
09:27 REFER TO ########## FOR REVIEW
      HE IS WORKING ON THIS BECAUSE IT IS A NOTES
      ISSUE NOT AN OS ISSUE BUT A NOTES ISSUE
      REFER TO NOTES BECAUSE IT IS A NOTES ISSUE.

Mojo Jojo is working at Deskside support. Does the local tech sound a little upset that it ended up on his desk? I don't know about you, but I think it sounds like a Deskside issue. Sure, the Notes application is causing the problem but it's not going to be the Notes group that's going to solve the problem. It's going to be the Deskside person who's going to have to re-install the application.

In the end the Notes application WAS re-installed but the text in the ticket doesn't make clear whether that solved the issue.