I got a call today on a notes issue and while looking in out ticket database for similar occurances, I came upon this gem of a ticket. (It has been edited only slightly)
16:12 USER IS WORKING IN NOTES AND WHEN SHE IS
WORKING IN NOTES SHE WILL RECIEVE MESSAGE
YOU HAVE EXCEEDED MAXIMUM AMOUNT OF
MEMORY SEGMENTS, AND NOTES WILL FREEZE UP
CAUSING USER TO RESTART APPLICATION.
16:13 - REF TO NOTES
08:21 ERROR MESSAGE IS NOT FROM NOTES; USER NEEDS
TO HAVE LOCAL TECH LOOK AT OS FOR POSSIBLE
08:24 REFERRING TO DESKSIDE
09:27 REFER TO ########## FOR REVIEW
HE IS WORKING ON THIS BECAUSE IT IS A NOTES
ISSUE NOT AN OS ISSUE BUT A NOTES ISSUE
REFER TO NOTES BECAUSE IT IS A NOTES ISSUE.
Mojo Jojo is working at Deskside support. Does the local tech sound a little upset that it ended up on his desk? I don't know about you, but I think it sounds like a Deskside issue. Sure, the Notes application is causing the problem but it's not going to be the Notes group that's going to solve the problem. It's going to be the Deskside person who's going to have to re-install the application.
In the end the Notes application WAS re-installed but the text in the ticket doesn't make clear whether that solved the issue.