Friday, December 22, 2006


Things started out quietly this Friday morning but then picked up a little. At one point, D**** sent out a message:

"Geis - we're in the middle of've been on your call for 10 mins.......please wrap it up."

I've gotten into the habit of simply ignoring his talk time whining. Eight minutes later, after I had wrapped up that call and taken two more, he sent out another message:

"Geis - please disregard previous're averaging approximately 80 calls per days.....take as long as you'd like... I apologize for the oversight but I react when I see the queue and just start sending IMs to everyone."

The interesting thing is that I am not actually averaging 80 calls a day. My average is a still impressive 60 calls or so a day but I only top 80 calls on unusual days, say when a few mail servers go down or a branch application update fails. However, on Wednesday I was talking to the site manager and mentioned that on those days that I do take 80 calls, I am still outperforming everyone. I pointed to one print out hung in my cube from Tuesday when I took 80 calls for the day and the next highest analyst took 63 calls. The average for the Help Desk that day was 37.

So, when D**** sent out that message and CC'd everyone, the Site Manager must have sent him a response referencing the 80 calls number and saying essentially, "Geis is working his ass off so chill out."

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