Wednesday, October 04, 2006

True story

Geis: ". . . and could I have your systems computername?"

User: "IBM?"

Geis: "No. I need your computername. There is a tag on the PC that says 'computername' on it."

User: "E74?"

Geis: "No. That's your monitor. I need you to be looking at the computer."

User: "Netvista?"

Geis: "That's the computer but I need the computername. On the tag taped to the machine."

User: "Intel Inside?"

Geis: "No. There is a white tag. The size of a business card. Taped to the machine."

User: "Pentium 4?"

Geis: "No. That's the same label you just read to me. I need the Bank tag. Taped to the machine. The size of a business card. It has the word 'computername' on it."

User: "This machine is leased by. . . "

Geis: "No. The computername. It's on a white tag. It's the size of a business card. It has the word 'computername' on the first line. There is hand-written information on it. It's the one thing left on that PC that you HAVEN'T read to me.

User: "Here where it says 'computername'?"

Geis: "Yes. . . . Thank you . . . "

The tragedy of this is that this is not an isolated conversation. Exactly this exchange is a common occurrence. Remember: these are the people who handle your money.

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