SLA

D****, Team Lead and arch-nemesis, came around to my cubicle today. He stood behind me while I ignored him for several minutes until I was done with the call I was on. It seems that the Help Desk is looking for people to work 10 hour days on Mondays and Tuesdays so that they can address some shortfalls in their Service Level Agreements.

I immediately said that I was not interested in working 10 hour shifts at this time. I wondered if working 10 hour shifts earlier in the week would allow me to take half a day off each Friday or if they would pay me overtime through the end of the month. Of course, the Help Desk has been hiring people regularly since December but each time I look out on the floor I see the same number of empty seats. The new hires quickly learn that they are going to get little training, have no hope for a raise and all the other fun that goes on. At $10.50 an hour, as soon as anything else comes up, they're gone.

So, on reflection, I still have no interest in working longer days to make up for their lack of forethought. Sure, Mondays and Tuesdays will have longer queues because we're short staffed but we've been suffering though that all year. Merely more of the same.