Piddling little crap.

For some time now, Help Desk Managers have been pushing a standard for ticket description lines. What is broken, what is broken about it and where it. To drive that, they have added description line policy adherence to the incentive program metrics. For example:

This is an acceptable description line:

LOTPGH03/SERVER NOT RESPONDING/MAIN OFFICE

While this is not an acceptable description line:

LOTPGH03 SERVER NOT RESPONDING MAIN OFFICE

See the difference? Yea, the first one has forward slashes separating the elements and the second one doesn’t.

I can understand the desire to standardize for consistency but to penalize someone for not entering a forward slash is asinine. No, really. It simply a method to prevent people from scoring perfect on all their metrics and thus keep them from winning some PTO as part of the increasingly inadequate incentive program.

So, the numbers were released today. Normally there will be four to sis names on the list of those who have made their numbers and are eligible to win. This week: no one.

I never really cared about my stats. I simply do my job and let the numbers take care of themselves. That’s worked out pretty well and I have plenty of incentive certificates to show for it. But with this new policy, that’s pretty much over. I simply refuse to waste my attentions on a stupid forward slash for a mere CHANCE to win some PTO.