Monday, August 29, 2005

First and final warning.

The Education Coordinator came up to me today saying that they had four machines set up in the training room and that some of the new guys were going to be taking password calls tomorrow.

"You are aware that none of them have actually taken any calls yet and that, even under ideal circumstances, they wouldn't be on their own for another week, right?"

So, apparently even my impossibly accelerated schedule for training isn't fast enough. Normally it would be a week of classroom training, a week of listening on calls and then a week of taking calls with analyst supervision. I don't think three weeks is a bad turn around time for what is expected of these guys. But now we're just starting their third week and *BANG* they're being thrown to the wolves. And it's R***, the Education Coordinator that is going to be mentoring them.

It was because R*** was the trainer and doing a less that spectacular job that I volunteered to take over as trainer in the first place.

And management wonders why I think that what I have to say falls on deaf ears. I told the Site Manager outright last week that they would need another week. They got four hours.

Oh, and they didn't get paid on Friday like they should have. So, yet another batch of new people are having their paychecks screwed up.

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