The rest of the story.

When the systems started having problems yesterday, the Help Desk got a call from a support person who said he was going to do something to try to resolve it. Because it was a production issue, he was told we would have to open a high severity tracking ticket. He said, "No, I'll take care of it."

Then it really went bad.

Whatever he did brought the whole system crashing down.

ID10T indeed.