The Power of Persistance.

I got a response today that my request to transfer my domain to myself was rejected by BilkRegister (oops, BulkRegister). So, I finally got ahold of someone online. First, they told me what I already knew, that the account was expired and that the Transferguard was still in place. I told them that I had spoken with a technician three days before and he said that he was putting in a work order to lift the lock and that it would take two days. That time had passed and it was still locked.

Domain Support: Are you a bulkregister member?

Geis: No I am not. And, before you say that I need to contact my reseller, I must reiterate that MongoHosting has refused to respond to any of my requests to release the lock for three weeks now.

Domain Support: Why dont you sign up with us. So that you can manage the domain yourself.

Geis: Because MongoHosting already blackmailed me into paying them for two years of hosting to get the domain transfered to me. All they did was change the name on the admin and did not release the transfer lock.

Domain Support: But if you sign up with us you can manage the domain totally.

Geis: If you release the transfer lock, like the technician I spoke to on Monday said he was doing, I can transfer the domain to another registrar and manage it there.

I could see where they were going with this as I had seen it in a number of previous e-mails and I will let the domain die rather then pay them a dime of blood money.

They tried to direct me to a phone number that didn't answer. They tried to refer me to MongoHosting who I again said had not been responding to me. I described my experience with MongoHosting in detail using words like extortion, blackmail, hostage and thievery. They tried to refer me to another number and I told them that wasn't getting through either. Then they told me to wait two days (I assunme for the lock to be lifted). I said I had already waited three days. In fact, I had already waited three weeks and have gotten nothing but the run-around.

All told, this conversation went on for an hour and a half with several long pauses as I'm sure the technician consulted with her manager. I did not let them go for too long with each pause, asking if there was a direct number I should be calling to actually talk to someone directly who could resolve this issue. I wasn't going to go away.

Finally, the word came back: "The lock is realeased"

I immediately re-faxed my transfer request to Network Solutions.