Wednesday, November 01, 2006

Thrown to the wolves

A new Helpdesk analyst has been put in the cubicle across from mine. I could hear him through the "wall" and in the time it took him to resolve a single password issue, I had taken four calls. Not surprising when you consider that he only started YESTERDAY and has had absolutely no formal training. They simply sat him with another analyst for four hours yesterday and expected him to absorb enough to start working today.

Is it any wonder that they have been hiring and hiring since the beginning of the year yet still have the same number of empty seats out on the floor. With this sort of "training", employees can't be left with a favorable impression of what's in store for them and flee at the earliest possible opportunity.

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